At Intone networks, CRM certified professionals can combine industry expertise with product knowledge and a strategic alignment mindset, help you transform Dynamics CRM to work the way your company does. We will work with your team members to automate the process you presently use to contact and communicate with current and potential customers, vendors, and suppliers. We can replicate current workflows and implement new workflows, allowing your team to manage all stages and activities associated with your current and prospective customers. CRM provides a 360ยบ view of your customer, so each member of your organization can better serve and support your clientele.

With many successful CRM implementations for companies of all shapes and sizes, intone networks has a proven track record of success. We have a strong team of dedicated CRM specialists with significant industry expertise who are capable of delivering more than just a CRM solution. We are able to bring best practice ideas to your organization, technology that is right for you and delivers real business benefit.

Microsoft Dynamics CRM

We specialize in implementing Microsoft Dynamics CRM for businesses and public sector organizations. Services provided include.

  • Configuration Planning
  • Implementation and upgrades
  • Workflows for Automated lead and case routing
  • Installation and Role-based security definitions
  • Data migration from other CRM systems
  • Microsoft Dynamics CRM customizations
  • Integration with Active Directory, Exchange Server
  • Microsoft SQL Server Reporting Services Report Development
  • Enhancing Dashboards and Role centers
  • xRM development for business solution applications
  • Contact center implementations
  • Integration of Microsoft Dynamics CRM with various ERPs
Why Microsoft Dynamics CRM?

Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes. So you can:

  • Plan and track activities, tasks, budgets and details for each marketing activity
  • Set up product catalogues, price lists and discounts for optimal offers
  • Tailor messages and offers to highly targeted lists
  • Save time and money with reusable campaign templates
  • Use predefined workflows to streamline processes and approvals
  • Create Internet landing page for campaigns without any coding
  • Easily create marketing plans with embedded document management capabilities
  • For Sales: No matter how complex your sales process, Microsoft Dynamics CRM can help you quickly qualify sales leads and opportunities, streamline your sales strategy, and help your sales force access critical customer information. So quickly create demand and generate new business with Dynamics CRM.
  • For Marketing: Microsoft Dynamics can quickly transform customer information into action. Your marketing team will have deep insights into your customers' unique needs and preferences with built-in reporting and analysis tools. It helps your marketing teams to generate repeat business and create strong sales pipeline.
    You can pinpoint your marketing efforts with:
    • Natural-language queries to instantly segment customers or prospects
    • Highly targeted lists and associate them with campaigns
    • Personal or public views for reuse
    • Share target lists with colleagues and vendors.
    • Exporting lists into multiple formats for bulk email or direct-mail communications
  • For Enhanced Customer Service: With Microsoft Dynamics CRM, your teams can respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability.
    Microsoft Dynamics CRM provides functionality for:
    • Account and Contact Management
    • Case and Interaction Management
    • Product and Contract Management
    • Knowledge-Base Management
    • Service Scheduling
    • Workflow across Teams and Groups
    • Service Reporting and Analytics
  • Better workflow for well managed business processes: Microsoft Dynamics helps you to collaborate at every level - and give everyone access to the business process best practices that can make them more effective and efficient business decisions. So you are able to share information across your organization and stay productive.
    Microsoft Dynamics helps you to:
    • Boost productivity with personal, team or organisational workflows
    • Dynamically assign tasks to the most appropriate resource using configurable rules
    • Accelerate approvals using predefined workflows
    • Automate follow-up with predefined triggers
    • Set alerts and reminders for campaign milestones
  • For managing your data effectively: Microsoft Dynamics can import data effortlessly from other sources into Microsoft Dynamics CRM. You can use predefined data-mapping rules or create new ones on the fly. It cleanses your data intelligently to eliminate duplications and decrease your Cost Per Engagement (CPE).
    Microsoft Dynamics helps you to:
    • Measure your marketing success with Key Performance Indicators (KPIs)
    • Gain business insight with flexible dashboards and inline data visualisation
    • Follow key marketing objectives with comprehensive goal-tracking capabilities
    • Track key campaign indicators with built-in reports
    • Identify trends and allocate resources with powerful predictive analytics
    • Use robust data cubes for trending analysis
  • For better mobility: Sales & Marketing teams need to be flexible and mobile and Microsoft Dynamics helps them to Access customer data from any web-enabled device anywhere, anytime. They can Track budgets and push through approvals while on the road or Create or update campaigns on the fly.With Microsoft Dynamics, your teams can update, qualify or assign leads while on the road and Track key marketing metrics with rich offline reporting virtually from anywhere.